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Cash America Complaints: What You Need to Know

Cash America is a well-known pawnshop and payday loan provider in the United States. With more than 1,000 locations across the country, the company has been helping people in need of short-term financial assistance for many years. However, as with any business, there are some customers who have had negative experiences and have filed complaints against the company.

Types of Complaints

The most common complaints filed against Cash America include issues with the company's lending practices, customer service, and treatment of customers.

One common complaint is that the company's interest rates and fees are too high. Many customers have reported feeling trapped in a cycle of debt due to these high rates, which can make it difficult to pay off loans and get back on their feet financially.

Another frequent complaint is poor customer service. Some customers have reported feeling belittled or disrespected by employees when trying to get a loan or ask for help. This can create a stressful situation for those already struggling financially.

In addition, some customers have reported issues with the company's treatment of their belongings. When pawning items, borrowers expect them to be cared for and returned in good condition. However, some customers have reported damage to their items or even lost items due to poor handling and storage.

How to Address Complaints

If you have a complaint against Cash America, there are several steps you can take to address the issue:

Cash America's Response

Cash America takes customer complaints seriously and has a process in place to address them. The company has a customer service department that is available to assist customers with issues and complaints. If the issue cannot be resolved through customer service, management will get involved to try to find a solution.

Cash America also has a code of conduct that all employees are expected to follow. This code includes treating customers with respect, providing clear and transparent information about loans and fees, and properly caring for customers' belongings.


While Cash America has had some customer complaints, the company takes these issues seriously and is committed to addressing them. If you have a complaint against Cash America, there are several steps you can take to try to resolve the issue. It is important to be informed about your rights as a consumer and to know what options are available to you.

Ultimately, borrowers should be cautious when taking out loans and make sure they understand the terms and fees before agreeing to any agreement. If you have concerns about a particular loan or financial product, it may be helpful to seek advice from a financial advisor or consumer advocacy group.

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